By submitting a booking request and/or making any payment, including the initial deposit, the Participant confirms that they have read, understood, and accepted these Terms and Conditions in full.
Payment of the deposit constitutes acceptance of these Terms and Conditions and creates a binding agreement between the Participant and The Hybrid Tours LLC. These Terms and Conditions apply to all bookings made through the Company, whether completed electronically, online, by email, or through any other booking method.
The Participant is responsible for reviewing these Terms and Conditions before making any payment. By proceeding with payment, the Participant acknowledges that they agree to be bound by the cancellation policy, payment terms, transfer conditions, and all other provisions contained herein.
By electronically signing or submitting this document through the Company’s designated booking platform, the Participant agrees that their electronic signature carries the same legal effect as a handwritten signature, and constitutes acceptance of these Terms and Conditions in full.
Your contract is with THE HYBRID TOURS LLC. Company registered in the USA at 30 N Gould St Ste 35929, Sheridan, WY. The Hybrid Tours are hereinafter referred to as “the company” in respect of the booking conditions, which apply to all of the tours in our website.
The Participant or “you” – The person whose signature and details appear on the booking form.
The Date of Departure – the date of commencement of the tour.
Force Majeure – unusual and unforeseeable circumstances beyond the control of the Company, the consequences of which could not have been avoided, even if all due care had been exercised.
Participants must be at least 18 years of age at the time of the tour’s Date of Departure. The Hybrid Tours does not accept bookings from, or otherwise permit participation by, unaccompanied minors under any circumstances.
All cancellations must be made in writing and sent by email to the Company. Cancellation will be effective on the date the written notice is received by the Company at its registered business email address, based on the Company’s local time zone.
The deposit is non-refundable under all circumstances, except where expressly stated elsewhere in these Terms and Conditions.
If the Participant cancels their booking, the following cancellation fees will apply, calculated as a percentage of the total tour price:
For the avoidance of doubt, cancellation fees apply to the total tour price, not solely to amounts already paid. If cancellation charges exceed the amount already paid at the time of cancellation, the Participant remains liable for the outstanding balance.
If the Participant fails to join the tour on the Date of Departure, withdraws after the tour has commenced, voluntarily leaves the tour early, or chooses not to participate in any scheduled activity or service included in the itinerary, no refunds, credits, or reimbursements will be provided for any unused portion of the tour, including accommodation, transportation, activities, or other services. Any additional costs incurred as a result of such decisions will be the sole responsibility of the Participant.
A Participant may request to transfer their booking to another available tour at least 60 days before the Date of Departure. All transferred bookings must be taken within 12 months of the original departure date, unless the Company approves an exception in writing due to extraordinary circumstances.
A non-refundable transfer fee of USD $50 applies. The Participant is responsible for paying any difference in tour price if the new tour is more expensive. If the new tour is less expensive, the Company may, at its discretion, credit the difference toward another future booking.
All transfer requests must be submitted in writing. The transfer is considered approved only once the Company confirms the new booking and the Participant or Transferee has paid all applicable fees and price differences.
The Participant may transfer the booking to another person who meets all tour requirements. The Transferee must:
The original Participant remains liable until the transfer is formally completed.
The Company may, in exceptional circumstances or other unforeseen events, waive fees, extend deadlines, or allow alternative arrangements. Such exceptions are considered on a case-by-case basis and cannot be guaranteed. For the avoidance of doubt, transfer requests or fee waivers will not be granted solely because of government travel advisories or changes in the political situation.
All tour prices are based on the rates available at the time of booking. Once a booking has been confirmed and payment has been made, the agreed price is final.
From time to time, The Hybrid Tours may offer promotional pricing, discounts, or special offers for future bookings. These promotions apply only to new bookings made during the promotional period and cannot be applied retroactively to existing reservations.
Participants who have already confirmed their booking are not entitled to refunds, credits, or adjustments if the same tour is later offered at a discounted or promotional rate.
The Company reserves the right to cancel, postpone, or modify a tour where necessary due to circumstances beyond its reasonable control. Such circumstances may include, but are not limited to, insufficient participant numbers, transportation disruptions, government restrictions, civil or political unrest, safety concerns, natural disasters, or other events that make the operation of the tour unsafe or impractical.
In the event that the Company cancels a tour, the Participant will normally be offered the option to transfer their booking to a future departure of the same or a comparable tour, subject to availability. Alternatively, the Company may issue a travel credit for the amount paid, which may be applied toward a future tour operated by the Company. Unless otherwise stated, such travel credits must be used within 6 months of the original departure date.
Refunds are not normally provided in the event of cancellation by the Company. Any refund request will be considered solely at the discretion of the Company and may be subject to deductions for any non-recoverable costs incurred on behalf of the Participant.
For cancellations due to insufficient participant numbers, see Minimum Participation Requirement below.
The Company shall not be responsible for any additional expenses incurred by the Participant in preparation for the tour, including but not limited to flights, accommodation, visas, insurance, vaccinations, or other travel arrangements. Participants are strongly advised to obtain comprehensive travel insurance to cover such costs.
All tours require a minimum number of participants in order to operate. The Company reserves the right to cancel or postpone a tour if this minimum number is not reached.
In such circumstances, the Participant will be offered the following options:
All tours operated by the Company are planned well in advance, and itineraries are provided as a guide only. They may be modified or adjusted as necessary due to operational requirements, safety concerns, weather, local political conditions, natural disasters, mechanical breakdowns, transportation disruptions, or other unforeseen circumstances.
During the tour, the Company may make minor adjustments to activities, timings, routes, or accommodations to ensure safety, comfort, or the best possible experience. No compensation or refund is payable for minor changes.
If a major change to a tour becomes necessary prior to departure, including changes to dates, core activities, routes, or accommodations, the Company will notify the Participant as soon as reasonably possible. In such cases, the Participant may choose to:
If the new booking is more expensive, the Participant will be responsible for paying the difference. If the new booking is less expensive, the value of the credit may be applied toward a future tour.
Refunds are not provided for major changes caused by force majeure, government restrictions, civil unrest, or other circumstances beyond the Company’s control.
Once a tour has commenced, the Company reserves the right to modify or substitute activities, accommodations, routes, or transportation methods if required for safety, operational, or logistical reasons. The Company will make reasonable efforts to provide comparable alternatives. No refund or compensation is payable for such changes.
The Participant acknowledges that travel in politically, logistically, or environmentally complex regions requires flexibility. The Company is not liable for any expenses, losses, or inconveniences arising from necessary adjustments to the itinerary.
The Company is not responsible for events beyond its control, including but not limited to political unrest, natural disasters, public health emergencies, or other force majeure events. In such circumstances, refunds are not guaranteed, as many services are arranged and paid for in advance to third-party providers. In many cases, costs that cannot be refunded by the Company may be recoverable through the Participant’s travel insurance (see Travel Insurance Requirement).
The Company will make reasonable efforts to negotiate with local partners to recover costs on the Participant’s behalf. Any credit, transfer, or partial reimbursement toward a future tour will be offered on a case-by-case basis and is not guaranteed, depending on what is recoverable from these providers.
The Company’s priority in force majeure situations is participant safety and continuity of experience, and any adjustments, substitutions, or rescheduling will be made with reasonable consideration of both the participant’s interest and operational feasibility
By signing up for or participating in a tour with The Hybrid Tours, the Participant acknowledges and agrees that they are responsible for obtaining comprehensive travel insurance that covers all aspects of the tour.
The Participant must ensure that their insurance provides coverage for:
This insurance must be valid for the entire duration of the tour, including at least one additional day before and after the planned itinerary. The Participant must obtain this insurance no later than the date the balance payment is due.
The Company shall not be liable for any costs, losses, or claims that could have been covered by adequate travel insurance. Participation in a tour without appropriate coverage is at the Participant’s own risk.
By signing up for or participating in a tour with The Hybrid Tours, the Participant acknowledges that they have read, understood, and accepted this Release and Waiver.
In consideration of being permitted to participate, the Participant hereby releases, waives, and discharges The Hybrid Tours, its officers, directors, employees, agents, vendors, representatives, and affiliates from any and all liability, claims, demands, actions, or causes of action arising out of or related to any loss, injury, illness, or death sustained during or as a result of the tour.
The Participant agrees that this Release applies to all claims, whether arising from negligence, accident, or other causes, to the fullest extent permitted by law, and acknowledges that the Company cannot be held responsible for any injury, loss, or damage incurred while participating in tour activities.
The Participant agrees to indemnify and hold harmless The Hybrid Tours, its officers, directors, employees, agents, and affiliates from any claims, damages, fines, penalties, or expenses arising from the Participant’s breach of these Terms and Conditions, violation of local laws, or misconduct during the tour.
The Hybrid Tours is not responsible for any flight cancellations, delays, or schedule changes that may affect the tour itinerary. In the event that a flight included in the tour package is canceled or unavailable, The Hybrid Tours may arrange alternative transportation, such as ground transfers, to allow the tour to continue.
Participants acknowledge that no refunds or reimbursements will be provided for costs, delays, or inconveniences arising from flight disruptions, as these are beyond the control of the Company. This includes missed connections, additional travel expenses, or impacts on onward travel plans. Adequate travel insurance (see Travel Insurance Requirement above) ensures that costs or losses incurred due to travel interruptions are recoverable, protecting both the Participant and the Company.
Participants acknowledge that during the tour they will interact with individuals from diverse backgrounds, including survivors of displacement and people with lived refugee experiences. All Participants are expected to behave respectfully, considerately, and mindfully toward everyone they encounter. Disruptive, disrespectful, or harmful behavior will not be tolerated.
If a Participant engages in behavior that jeopardizes the safety, comfort, or well-being of others, the Company reserves the right to remove the Participant from the tour immediately. No refund, credit, or compensation will be provided in such cases.
This policy applies to all forms of misconduct, including actions that may be culturally insensitive, disruptive to group dynamics, or harmful to individuals and communities visited during the tour.
The safety and well-being of all Participants are top priorities at The Hybrid Tours. Participants are expected to:
Any behavior that jeopardizes the safety of the group, disrespects local authorities, or violates local regulations – whether knowingly or unknowingly – is the sole responsibility of the Participant. This includes actions that may result in legal consequences, financial penalties, or negative interactions with local communities.
If a Participant’s actions result in fines, penalties, or other legal repercussions, The Hybrid Tours will not be held responsible for covering these costs. Repeated non-compliance or willful disregard for safety guidelines may result in removal from the tour under the terms set out above.
Participants agree to refrain from making political statements, gestures, or public commentary during the tour that could reasonably endanger the safety of local guides, drivers, hosts, or the communities visited. Any Participant whose conduct creates such a risk may be removed from the tour immediately, under the terms set out in Consequences of Inappropriate Behavior.
At The Hybrid Tours, cultural sensitivity and ethical travel are core values. Many communities we visit have specific cultural, religious, or privacy norms regarding photography. Participants are expected to respect these boundaries at all times.
Photographing or filming individuals, particularly women, without explicit consent is strictly prohibited. Filming or photographing children is not allowed.
If a Participant continues to take photos or record in prohibited settings, it will be considered a serious violation of Company policy. Consequences may include:
Participants are also responsible for understanding local laws around photography and consent. We will provide further information through a briefing upon arrival. The Hybrid Tours cannot be held liable for any legal consequences arising from unauthorized photography or recording.
Participants agree not to record, publish, or share the personal story, testimony, or identifying information of any individual encountered during the tour – including survivors of displacement or local community members – without that individual’s own explicit, informed consent.
The Hybrid Tours is not responsible for personal opinions, statements, or content shared by Participants before, during, or after a tour. While we encourage respectful and informed discussion about travel experiences, any views expressed, including on social media, blogs, reviews, or other public platforms, are solely those of the Participant and do not reflect the views or policies of The Hybrid Tours.
If a Participant tags or mentions The Hybrid Tours in content that is controversial, misleading, or offensive, the Company assumes no liability. The Company reserves the right to clarify its official stance if necessary, but any disputes or consequences arising from the Participant’s statements remain the sole responsibility of the individual who made them.
It is the sole responsibility of the Participant to ensure they have all necessary travel documents, including a valid passport, visas, and required vaccinations, well in advance of departure.
When The Hybrid Tours assists with visa documentation or coordination, final approval rests entirely with the issuing authorities. The Company cannot guarantee visa issuance, and cannot be held responsible if a visa is denied, delayed, or restricted for any reason.
If a Participant is unable to attend a trip due to visa issues, whether applying independently or with our assistance, The Hybrid Tours reserves the right to retain the full cost of the trip. The Company is not responsible for trip cancellations arising from failure to obtain travel authorization. Participants should confirm that their travel insurance (see Travel Insurance Requirement above) also covers visa denials, cancellations, and related travel interruptions.
While we understand that visa denials can be frustrating, any partial credit or transfer to a future tour is granted solely at the discretion of the Company, based on timing and availability. Participants are strongly encouraged to notify the Company as early as possible of any potential visa challenges so guidance can be offered.
Participants must disclose to the Company, prior to the balance payment due date, any pre-existing medical conditions, mobility limitations, or other health considerations that may affect their ability to safely participate in tour activities. Failure to disclose such information is the sole responsibility of the Participant, and the Company shall not be liable for any injury, complication, or inability to participate arising from an undisclosed condition.
By participating in a tour with The Hybrid Tours, the Participant acknowledges and accepts the Company’s Terms & Conditions and consents to photographs and video recordings taken during the trip. These images and videos may be used for educational, promotional, or marketing purposes by The Hybrid Tours.
If a Participant prefers to opt out of being included in any materials, they must notify the tour guides, founders, or designated trip leader prior to the official start of the tour. Once the tour has commenced, consent is assumed for all images and recordings taken by the Company or its authorized representatives.
It is the sole responsibility of the Participant to stay informed of any travel advisories, warnings, or restrictions issued by their government or other authorities regarding the country or region of travel. Participants must ensure they are appropriately insured to travel under such circumstances.
The Hybrid Tours accepts no liability if a Participant:
The Company will not normally cancel a trip solely due to travel advisories. Tours will proceed as planned unless local authorities or conditions make travel unsafe or legally impossible. If the destination itself does not issue a formal warning, the tour will continue.
By booking a tour with The Hybrid Tours, the Participant acknowledges and accepts that local standards in the countries we operate in may differ from those in wealthier nations. This applies to both safety protocols and accommodation quality. Participants agree to exercise reasonable flexibility and understanding regarding local conditions and infrastructure.
Participants agree that, for a period of three (3) years following the completion of their tour, they will not directly or indirectly engage, solicit, or contract the services of any local guides, drivers, accommodation providers, or other service providers introduced through The Hybrid Tours for the purpose of organizing tours, commercial ventures, or any activity generating monetary gain.
This restriction does not prevent participants from booking accommodations or other services from these providers for personal leisure travel, provided it is not for business or tour-related purposes, and provided any such arrangement is made directly through The Hybrid Tours’ channels. Participants may not contact, book, or arrange services with these providers independently, even for personal, non-commercial purposes, during this period.
This clause is intended to protect The Hybrid Tours’ business relationships and operational model. Any violation may result in legal action or financial penalties.
All private tours require a non-refundable deposit to secure the booking. This deposit covers preliminary arrangements, guide bookings, and other logistical costs that are incurred specifically for the private tour.
In the unlikely event that a private tour must be canceled due to force majeure events, including political instability, civil unrest, or other safety concerns, the Participant will not be eligible for a cash refund.
To ensure that your travel plans can still proceed, the Company will provide a credit toward a future private tour, which can be redeemed within 12 months of the original tour date.
We carefully review each situation on a case-by-case basis to ensure the proposed alternative aligns with your preferences, while prioritizing your safety and the feasibility of the arrangements, and we will communicate available options promptly.
Any rescheduled or transferred private tour is subject to current pricing. If the cost of the new tour is higher than the original, the Participant is responsible for the difference.
The Participant acknowledges that, prior to entering into this contract, they have been provided with general information regarding passport and visa requirements, as well as any health formalities necessary for the tour, and confirms that there is no reason preventing them from complying with these requirements.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
This contract shall be governed by and construed in accordance with the laws of the United States of America, and the parties irrevocably submit to the exclusive jurisdiction of the U.S. courts to resolve any disputes arising out of or in connection with this contract.
THE HYBRID TOURS
A collaboration between Our World Too x Go Global with Sibu
Get notified when this trip launches and get access to the Early Bird Discount!
Get notified when this trip launches and get access to the Early Bird Discount!
